Privacy Policy
Last updated: August 2, 2024
Introductory
We are Interware Systems, a leading provider of cybersecurity solutions, cloud infrastructure and digitalization designed to help and manage businesses in cyberspace.
As a cybersecurity company, security and privacy are at the core of our business practices and product offerings; we care deeply about protecting the personal information of our customers and website visitors. Our goal is to be as transparent and forthright as possible about the data we collect, with whom we share this data, and how this data is used.
The data we collect includes: user information (name, email, physical address, company name, phone number, geographic location, payment information, etc.), digital information (IP address, browser information and history, device information, meta data, certain provided social media identifiers, etc.), and information from other sources (publicly available information, information you provide at seminars, information you consent to be provided to us by third parties, etc.).
This information is shared with members of the Interware corporate family, business partners, third party service providers, authorized users within your organization, and legal or regulatory authorities as required. The purpose of this data sharing is wide-ranging, from providing services and content, to account registration, payment processing, technical support, marketing, business communications, and more.
For any questions regarding this notice or any of our privacy practices, you are welcome to contact us any time at info@interware.ca or 155 Gordon Baker Road #402, North York, ON M2H 3N5, Canada.
Who Are We?
Interware is a national leader in cybersecurity, cloud infrastructure and digitalization solutions all over Canada, offering a variety of security products and services. We operate out of Toronto, Ontario Canada but have clients worldwide.
Scope of this Notice
This Privacy Notice applies to Personal Information (as defined below) that we may collect through the following:
Our website, www.interware.com, including any subdomains or affiliated websites that connect to this Privacy Notice, as well as any other Interware-branded digital properties;
Interactions with current and prospective customers, including, for example, webinar registration forms, downloads, requests for marketing materials or other product information;
Professional events, industry conferences, including events hosted or sponsored by Interware; and
Third-party websites and platforms where your contact information or other Personal Information is public and available to other users.
Note: This Privacy Notice does not apply to Personal Information Interware may collect as part of its employee recruitment process.
Collection of Personal Information
Personal Information (“Personal Information”) refers to information that can be used to identify, either directly or indirectly, an individual to whom the information applies. As used in this Privacy Notice, Personal Information has the same meaning as “personal information,” “personal data,” “personally identifiable information,” or any similar term referenced in applicable law. Aside from publicly available information, Personal Information that Interware collects is a function of how you interact with us. Below is a chart that lists what Personal information may be collected:
| Activity | Personal Information Collected May Include |
|---|---|
| Visiting our Websites |
Device Identifiers |
| Professional Events |
Contact information, including potentially your name, mailing address, phone number, email address, contact preferences |
| Third-party sites or Platforms |
"Contact information, including potentially your name and email address; |
| Participating in Online Interware Forums |
"Contact information, including potentially your name, mailing address, phone number, email address, contact preferences; |
| Request Marketing Materials (including newsletters, white papers, etc.) |
"Contact information, including potentially your name, mailing address, phone number, email address, contact preferences; |
| Request Product Downloads |
"Contact information, including potentially your name, mailing address, phone number, email address, contact preferences; |
| Customer Service |
"Contact information; and Information about the question or problem you are contacting us about which you choose to voluntarily provide to us." |
| Interactive Website Elements (e.g., Forums or Blog Comments) |
"Username and other contact information; |
Except for publicly available information or information we collect via cookies and similar technologies (see below), all the above-mentioned Personal Information is collected from you. In some cases, it is collected from you directly by Interware (such as when you input the information into our website to download certain materials); in other cases, it is collected by an Interware partner and shared with Interware (such as when (i) you register for an industry conference where Interware is a sponsor, (ii) you click on an Interware advertisement on a third party platform, (iii) you purchase a product from an authorized reseller of Interware products and the order is provided to Interware, or (iv) you register for a course related to Interware software and/or seek certification from Interware).
Your Personal Information will be stored only for the time period necessary to fulfill the purposes outlined in this Privacy Notice, unless otherwise required or permitted by law.
Use of Personal Information
We use the Personal Information we collect for the following purposes:
To Provide Requested Information or Materials. For example, we may use Personal Information to deliver materials requested about a specific service, to answer a question asked about how the service process, or to deliver a requested product with associated installation support purchased.
To Market Our Products and Services. For example, we may use Personal Information to provide marketing and promotional information about products and services that Interware offers. Information you have provided to third parties may be combined with information we already have about you and may be used to create more tailored advertising and products. For information about how you can opt-out of receiving marketing communications from us at any time, or withdraw your consent to receive such communications, see the section titled “Your Data Privacy Rights.”
For Business Analytics. For example, we may use Personal Information to track behavior at the aggregate/anonymous level to identify and understand trends in usage and the various interactions with our websites and marketing content and determining the effectiveness of our marketing.
For Website Optimization. For example, we may use Personal Information to administer our website and for internal operations of the website, including troubleshooting, data analysis, testing, research, and statistical purposes; to improve user experience; and as a part of our efforts to keep our websites safe and secure.
To Comply With Our Legal Obligations. For example, we may use Personal Information to identify website visitors, including for account authentication purposes; to carry out our obligations and enforce our rights arising from any agreement to which Interware is a party; and to respond to valid legal requests for information.
Fraud Prevention. For example, we may use Personal Information to prevent, protect against, investigate, or prosecute any fraud, abuse, or other misuse or illegal activity using our products or services.
Legal Claims. We may use Personal Information to establish or preserve a legal claim or defense against a legal claim.
Other Purposes Related to Your Interactions With Interware. For example, we may use Personal Information to register you for an event, offer you the opportunity to participate in contests or promotions, to provide you with contest prizes or promotional materials (subject to any terms and conditions related to such contest or promotion), to create an account for you on our websites, to provide customer service (if you are a customer), to respond to a specific question, or to register you for courses or certifications that Interware or its partners may offer.
Interware will only collect, use, or share Personal Information for the purposes disclosed to you in this Privacy Notice.
Note that some of Interware’s websites contain interactive elements, such as discussion forums and blogs that allow individual users to publish their own content which will then be made available to other users. Any information posted on these blogs and forums becomes public, which means it could be read, collected or used by other users in any manner.
Lawful Bases for Processing. In certain jurisdictions, we may only process Personal Information if we have a lawful basis on which to do so. The lawful bases for the processing described above includes:
Performance of the Contract. Sometimes, such as when we use your contact information to send you information you have requested, the reason we process Personal Information is to perform the service which you have requested of Interware.
Legitimate Interests. In many cases we process data because it is in our legitimate interest to do so, and that interest is not overridden by your privacy interests. This applies, for example, when we process Personal Information as part of our fraud prevention program, where our legitimate interest is in ensuring the appropriate use of our services and products, or to collect business analytics data, where our legitimate interest is in improving our business, services, and products.
Consent. In some cases, we do not process your Personal Information unless we have your consent to do so. In particular, we will not send you marketing materials unless you have consented to receiving them.
Legal Obligation. In some cases, we collect, process, and share Personal Information because we have a legal obligation to do so. For example, if we are subject to valid legal process, we may have no choice but to provide the sought after information.
Disclosure to Third Parties
Interware may share Personal Information with our worldwide partners (e.g. marketing, education, distribution, and reseller partners, online marketplaces, data hosters and other service providers to or for Interware) to perform one or more of the functions or purposes outlined above on Interware’s behalf.
Specifically, we may disclose Personal Information that we collect or that you provide to us in the following circumstances:
To our partners, service providers and other third parties with whom we share Personal Information to support our efforts to provide the services and products we offer (e.g. to analyze data, host data, provide customer support, teach courses related to our products, and deliver online and offline marketing communications).
As required by law, such as to comply with any court order, subpoena or other law or legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a governmental or regulatory request.
To related Interware entities, for customer support, marketing, technical operations, and account management purposes.
To a buyer or other successor in the event of a merger, sale or transfer of some or all of Interware’s assets.
Third parties with whom we share Personal Information are bound by all relevant and applicable data privacy laws and/or terms of confidentiality.
Cookies
Interware’s websites, advertisements, emails, and online services may use certain automatic data collection technologies, such as cookies, web beacons, and pixel tags, to collect data, including personal information. This data helps us to understand our users’ behavior, web searches, and where on our websites users have visited. We use cookies to distinguish among different users of our website, to help us provide you with a good experience when you browse our websites, and to allow us to improve our websites.
For more information about how Interware uses Cookies and similar technologies, please visit our Cookie Notice.
Your Data Privacy Rights
Generally
Interware is a national company, and we collect personal information from individuals all over Canada. We strive to comply with all applicable privacy and data security laws including PIPEDA (Personal Information Protection and Electronic Documents Act), the Privacy Act and other applicable laws. To that end, we offer a number of tools to help maximize your control over the information Interware may have about you.
If you have consented to receive communications, you can manage what information you receive from Interware about products and services and how such information is received by specifying your communication preferences and subscription details at the subscription preferences page.
If you provided consent, but later wish to discontinue receiving marketing and/or non-transactional e-mails from us, you may do so in the “My Account” section of our website or using an "unsubscribe" link in any email or the Interware unsubscribe page. Note that this does not apply to transactional emails related to users’ business relationship with Interware.
In the event you choose not to provide certain Personal Information, we may not be able to respond completely or adequately to your questions, provide updates, and/or information about our products and services. We will however continue to use your Personal Information for the limited purpose of sending you important notices relating to information about your purchases, changes to our policies and agreements, or for other reasons permitted by applicable law.
Interware does not “sell” your Personal Information.
For any other requests to exercise your Canadian privacy rights, please email us at privacy@interware.ca.
Note that to protect the security, confidentiality, and integrity of your Personal Information, we may need to verify your identity before processing your request. In some cases we may need to collect additional information to verify your identity, such as a government issued ID.
Finally, under the PIPEDA you may exercise these rights yourself or you may designate an authorized agent to make these requests on your behalf. If you choose to do that, we may seek additional information to ensure that you have actually designated the agent to make the request.
Links to Third Party Websites
Interware is only responsible for privacy practices of Interware and its websites. Interware’s website may contain links to other websites for additional information and convenience. Interware does not control those other websites, endorse or make any representation about other websites, and is not responsible for the privacy practices of those other websites.
Changes to this Privacy Notice
As a technology company, our systems will mature and change as will this Privacy Notice. Changes to this Privacy Notice with the most recent revision date will be posted at www.Interware.ca. We will take steps to notify you of the material changes to this Privacy Notice by posting the changes here or contacting you by e-mail.